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# Using Help Desk for Resolving Your Customers' Issues and Requesting Assistance from Provider

If your hosting company provides a Help Desk solution integrated with the control panel, then you can use it to:

- Report your problems to your provider's technical support staff.
- Receive problem reports or requests for assistance from your own customers.

Note: If there is no Help Desk link in the navigation pane of your Panel, then it means that Help Desk is not available.

In such a case, you should use other means to contact your hosting service provider when you need assistance.

In this chapter: Viewing Trouble Tickets in Your Help Desk Commenting and Closing Trouble Tickets Submitting a Problem Report to Your Service Provider