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## Submitting a Problem Report to Your Service Provider

To submit a new problem report to your service provider:

1. Go to Help Desk > Add New Ticket.

   Note: If there is no Help Desk link in the navigation pane of your Panel, then it means that Help Desk is not available. In such a case, you should use other means to contact your hosting service provider when you need assistance.

2. Type the ticket subject, select the category the issue is related to, and type in the problem description.
3. Click OK.

   The ticket is now submitted to the system and sent to your provider. You will be notified by e-mail when the issue is resolved.