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# Using Help Desk for Resolving Your Customers' Issues and Requesting Assistance from Provider

If your hosting company provides a Help Desk solution integrated with the control panel, then you can use it to:

- Report your problems to your provider's technical support staff.
- Receive problem reports or requests for assistance from your own customers – Web site owners.

Note: If there is no Help Desk link in the navigation pane of your Panel, then it means that Help Desk is not available. Therefore, you should use other means to contact your hosting service provider when you need assistance.

In this chapter: Viewing Trouble Tickets in Your Help Desk Submitting a Problem Report to Your Service Provider Commenting and Closing Trouble Tickets