Mails
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The default mail settings can be configured in this section. The mail ids that can be set include Administrator Mail Id, Technical Mail Id, Escalation Mail Id etc. In addition, you can set the from name to point your helpdesk software's name or your site's name or whatever. You can also set the from email address. This will be the from address used for sending each and every mails in the system. There are also options for setting the reply mail, reply name etc.