The most frequently asked questions and the answers to them are stored in
the knowledge base. Each department will have a category structure of its
own, and the knowledge base entries will be added under the most fitting
category. You can view and add entries. KB entries will be added only under
the leaf categories. To add a category, you need to contact the
administrator. In the case the systems settings require the administrator to
approve each KB entry, you will not be able to see the entry you have
posted. Once the administrator approves the entries, you can view/edit
them.