Allow Automatic Locking of Tickets: If this option is enabled, whenever a
staff replies to a newly opened ticket (ie., for the first time), the ticket is
automatically locked with the staff who has opened it as its owner. (Once a
ticket is locked, only the owner of the ticket can do further operations on it.)
Should Admin Verify Templates: This option can be used for restricting the
templates posted by the staff. The templates posted and saved by the staff
can be approved by the administrator and only the approved entries will be
available for use by the staff.
Should Admin Verify Knowledge Base : Enabling this option, the knowledge
base entries posted by staff should be approved by the administrator for the
users/staff to view the entries.
Should User/Staff Activities Be Logged : Enabling this option, all activities of
user/staff will be logged which could be viewed by the respective activity log
section.
Enable SMTP mail? : Enabling this option, all the mails will be send through external SMTP server
SMTP Server : SMTP server name
Port : SMTP port number