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For Resellers: Posting Trouble Tickets to Provider

In Reseller Control Center trouble tickets are grouped into two lists:

Note that two ways of posting tickets to your vendor are available:

To post a trouble ticket to your vendor:

  1. Fill the form that appears on the screen:
    1. Type the short description (in few words) of the problem in the Subject field;
    2. Select the trouble ticket category from the Category drop-down menu;
    3. To facilitate the problem solution to provider support engineers, you can type the numerical ID of the screen (the five numbers at the top-right corner of each screen) in the Reseller Control Center.
    4. Type the detailed description of the problem in the Problem description textbox. If you are reporting the technical problem, do not forget to specify the problem ID so that the provider support engineers could solve the problem as soon as possible.
  2. Click the Update button.

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