Managing Reseller Account Profile

To view or change a reseller account profile, select Account Director > Reseller Manager > Resellers and then select a reseller account by clicking on its name in the list at the right frame.

A reseller account profile includes a number of tabs. Click on one of the links below to read the help topic for one or another tab:

Reseller Account General Settings

The reseller account General Settings include the information related to an account basic profile:

The reseller account General Settings view screen differs from the one for editing. In addition to the edit screen, it displays the following read-only information:

The buttons serve for:

You can edit the following data:

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Reseller Financial Info

The Financial Info tab shows the information related to the order of settlements and balance. The view screen demonstrates the following read-only information:

Other financial information is editable. In part, it is shown at the view screen, and the rest of it is displayed at the edit screen. To view or change this data, click the Edit button:

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Reseller Contact Information

Accounts data (customer name, address, contact phone, fax, etc.) is saved by versions. As soon as an account data is changed, a new version of account data is created. All the previous versions are saved. The previous versions of account contacts can be viewed and managed under the Contacts tab within an account properties.

The Contacts tab allows selecting contacts used to send e-mail notifications and in billing documents.

An account contacts are stored as blocks of contact info including address, phone, fax numbers, and a contact person name. Contacts are stored and managed by versions. As soon as a contact info is changed, a new version of contact is created.

There is a special sub-form entitled as Contact Versions at the Contacts screen. Using the Version drop-down menu, provider can select a contact data version to use, view, or edit. To this effect, select the version and click the Display button.

Note: Contacts are not used as login credentials, this is just an additional information attached to an account. To add a new login, it is necessary to register a new person and associate this person with an account, granting this person a user role. This can be done under the Users tab.

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Reseller Notifications Settings

The Notifications tab is designed to make some general settings regarding e-mail notifications initiated by Event Manager and Mass Mailer. Provider can make the message content related settings and select particular events the reseller will be notified about. From Reseller Control Center, Reseller can set e-mail messages content type and allow or cancel mass mail.

To view or change all the available settings, click the Edit button.

Message content type

Notification Configuration

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Reseller Account Users

Account users are registered persons that have role in an account. A role grants a pre-defined set of access permissions. Persons granted a role in a reseller account are treated as reseller staff members, because Roles in reseller account provide access to Reseller Control Center tools (the set of tools depends on access permissions included in a role).

Provider can add and edit roles from Provider Control Center using the Configuration Director > Security Manager > Setup. Reseller can view roles and permissions set by provider for reseller accounts from Reseller Control Center in Security Manager > Setup. If a reseller needs more roles, they should contact provider in this matter.

Together with reseller account creation, the reseller account Operations Administrator user is created. The e-mail (used as login) and password specified for this user allows logging in to the Reseller Control Center on behalf of this reseller account.

The list of reseller account users displays the following:

To view or change a user profile, click on user ID or name. An account user profile displays the following:

The buttons at the user profile view screen serve for:

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Reseller Customers' Accounts

The list of reseller customers' accounts displays the following:

In Provider Control Center reseller customers' accounts are managed using Account Director > Customer Manager > Reseller Customers.

In Reseller Control Center customer accounts are managed using Account Director > Customer Manager > Customers.

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Hardware Nodes Owned by Reseller

The Hardware Nodes tab displays the list of Plesk (physical or Container-based virtual node) and/or Virtuozzo nodes owned by reseller, if any:

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Reseller Domains

The domains registered for reseller account are displayed under the Domains tab:

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Reseller's Subscriptions

Subscriptions created both for reseller account and for reseller's customers are displayed under the Subscriptions tab:

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Reseller URL Hiding

Parallels Business Automation - Standard allows hiding Reseller's URL in such a way that Reseller website seems absolutely independent from HSP server (and other Resellers).

Reseller hiding is included into a reseller account creation wizard. A reseller account cannot be saved without hiding configured. If a Reseller does not have a domain, then a temporal domain is created in HSP domain.

Important: Resellers hiding is necessary for reseller store to work in case a reseller uses provider store installation.

You can assign an IP address from your Management Node IP pool to a domain delegated by a reseller so that your Management Node (i.e., the Reseller Control Center and reseller store) will be accessible by a new reseller's URL.

To change the hiding options, click the Edit button:

Reseller's own domain name

Domain. Enter a reseller domain name used for reseller store. If you do not sure about a domain name to enter, use the default one. By default, a reseller hiding URL is formed of a reseller account administrator name written in one string in lowercase and your default domain.

Add into DNS. Check this box to create a domain zone file in the Parallels Business Automation - Standard DNS, i.e., provide the DNS hosting for the reseller domain.

Name servers

Select a name servers set. Please select a name servers set to be used for the domains owned by the reseller. The ability for a reseller to have own name servers set is defined in a Reseller Configuration.

Reseller's own IP address

Set the option button to one of the following:

Share provider's IP address. Use your IP address for the reseller domain.

Add new IP address to Parallels Business Automation - Standard server. Add a new dedicated IP address for a reseller domain.

IP address. Enter a reseller IP address.

The composition of the rest of the fields depends on the type of Parallels Business Automation - Standard installation:

If Parallels Business Automation - Standard is installed inside a Virtuozzo Container:

If Parallels Business Automation - Standard is installed on a physical server, you can register a new IP address in the same way as for Linux conventional network interface:

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Reseller Account Extended Attributes

Extended attributes are additional fields added to an account profile. These fields allow storing additional information in an account profile. Extended attributes are added automatically in case a country specific accounting plug-in is used or manually, using API (see Parallels Business Automation SDK).

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Reseller Billing History

In Provider Control Center, all documents issued for a reseller account are shown under the Billing History tab within a reseller account properties.

The Billing History includes both documents issued on a reseller own purchases and invoices issued by provider on reseller's customers' purchases:

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Reseller's Statements

Statements are monthly reports about an account balance with detailed list of all documents issued during the last month. A statement allows an account owner to know out what documents contributed in an account balance during a month. Statements are generated automatically.

The list of statements displays the following:

To view a statement details, click on its generation date or ID.

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Payment Methods Saved for Reseller Account

Payment methods, i.e., credit cards and bank accounts saved in the Parallels Business Automation - Standard database for a reseller account are listed under the Payment Settings tab:

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Virtuozzo Containers Owned by Reseller

Virtuozzo Containers owned by reseller and their customers are shown under the Containers tab.

For detailed description of controls located above the list of Containers, see Managing Containers chapter of this manual.

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IP Pools Allocated for Reseller

IP addresses in Parallels Business Automation - Standard are managed by assets called IP pools. IP pools allocated to a reseller account are shown under the IP Pools tab.

The allocation of IP addresses in an IP pool is restricted by type of hosting and additionally can be restricted by reseller accounts and hardware nodes.

An IP pool always has an assignment by allocation type.

As for accounts that can get IP addresses, an IP pool can be:

The list of IP pools displays the following:

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